Frequently Asked Questions
Orders & Shipping
You can track your order here: https://www.shiprocket.in/shipment-tracking/ .
If you need to cancel, please email support@clapstore.co.in as soon as possible. We’ll do our best to help.
Email your updated address details to support@clapstore.co.in. We can make changes if your order hasn’t shipped yet.
We already ship orders as quickly as possible. Currently, we do not offer a separate fast-track option or extra fee for expedited shipping.
We may accommodate changes if your order hasn’t shipped. Once shipped, modifications aren’t possible.
We currently do not offer international shipping.
No. We do not add extra shipping fees; any costs are already factored into your final total.
Returns, Replacements & Refunds
Please email support@clapstore.co.in to begin the return process. Our team will guide you on the steps to follow.
You can register your warranty here: https://clapstoretoys.com/pages/register-warranty .
If your product is defective, please email support@clapstore.co.in. We’ll work on a resolution, which may include a replacement or refund, as quickly as possible.
If you’re unhappy with your product, email us at support@clapstore.co.in. We’ll assess the situation and advise on any available refund options.
Yes. If your item arrives damaged or doesn’t meet expectations, contact support@clapstore.co.in. We’ll determine whether a replacement or another solution works best.
Product Information
Our V3, V8, and V9 models run on batteries. Check each product page for specific power requirements.
Methods vary by model. Generally, you can remove the battery chip or open the back/front panels. Instructions are included with each product.
Most of our toys use AAA batteries.
Our V6, V7, V8, V3, and V9 models offer sound functionality.
We use child-safe wood and non-toxic components, making our toys both safe and eco-friendly.
Yes. Busy boards and similar toys are typically allowed on flights and safe to pack in your luggage.
Age recommendations are listed in each product’s description. If you’re unsure, email us at support@clapstore.co.in for personalized suggestions.
Typically, batteries last anywhere from 3–6 months, depending on usage and the specific product.
Yes. All our toys are designed to be completely shockproof to ensure safety.
Payment & Promotions
We accept Cash on Delivery (COD), prepaid options, and EMI through Snapmint.
Yes. We regularly run promotional offers. Check our checkout page or follow us on social media to stay informed.
General Questions
You can email support@clapstore.co.in. We aim to respond as quickly as possible.
We currently do not provide gift-wrapping services.
Yes. Our products can be found in select Hamleys and Smartsters outlets across India.
Absolutely! You can send any product as a gift, although we do not currently offer gift-wrapping.
Brand & Community
Yes. We partner with responsible manufacturers and use child-safe, non-toxic materials to ensure ethical production.
Follow our social media channels or subscribe to our newsletter for the latest updates and promotions.
We’re exploring ways to reward loyal customers. Stay tuned for upcoming loyalty or membership announcements.
We love collaborating with enthusiastic supporters. Email support@clapstore.co.in with your details and ideas to learn more about our ambassador or affiliate opportunities.
