Refund policy
Terms and Conditions
At Clapstore Toys, we are committed to providing high-quality products and ensuring a smooth shopping experience for our customers. Please read our Returns, Refunds, and Warranty Policy carefully before making a purchase.
Returns & Exchange Policy
Our return and exchange policy is valid for 7 days from the date of delivery. If 7 days have passed since you received your order, unfortunately, we cannot offer a refund or exchange.
Return Eligibility
To keep our products premium for every child, we cannot accept returns for products that show signs of "Life at Home."
When a Return is NOT Eligible:
We take pride in our products. A return/refund is not possible if the product shows:
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Surface Contamination: Visible oil stains, food spills, or residue on the product
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Personal Branding: Intentional scribbles, pen markings, or "artistic" additions by the child.
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Physical Damage: Deep scratches from sharp objects or rough handling that isn't part of normal play/building.
- Hygiene/Usage: Accumulation of dirt or grime from repeated use with unclean hands.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please inform us within 24 hours of delivery by emailing support@clapstoretoys.com with the following details:
- Your Order Number
- Clear photos or videos of the damaged product and packaging.
Upon verification, we will provide a free replacement or issue a full refund and cover all return shipping charges.
Returns for Other Reasons
If you are not satisfied with your purchase or have quality concerns not due to damage, you may return the item within 7 days for a full refund. A standard return-courier charge of ₹150 applies. Alternatively, you may ship the item back to our warehouse using a courier of your choice, at your own expense.
Refund Policy
When Will I Receive My Refund?
Once we receive and inspect your return, we will send a confirmation email regarding approval or rejection. If approved, refunds will be processed within 5–7 business days to your original payment method.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check with your bank or payment provider.
- Contact your credit card company, as it may take additional time for the refund to be processed.
- If the issue persists, contact us at support@clapstoretoys.com.
Cancellation Policy
- Orders can be canceled before dispatch with no cancellation charges.
- If an order has already been shipped, it cannot be canceled.
To request a cancellation, email support@clapstoretoys.com with your Order Number, Name, and Contact Details.
Shipping & Returns
- For returns due to damage or defects, we cover all return shipping charges.
- For returns under “Returns for Other Reasons,” a return-courier charge of ₹150 applies.
- Alternatively, you may choose your own courier at your own expense.
- In case of a refund for returned items, any original outbound shipping charges will also be refunded.
Exchanges
We only replace items if they are defective or damaged. To request an exchange, contact us at support@clapstoretoys.com within 7 days of delivery with the necessary details. All shipping charges for defective exchanges are covered by us; non-defective exchanges incur a ₹150 return-courier charge.
Warranty Policy
Our standard warranty period is 1 month, valid only if you register your product within 7 days of purchase on our Warranty Registration Page.
- Warranty covers manufacturing defects only.
- Physical damage, mishandling, or unauthorized modifications are not covered.
- If eligible, we will provide a replacement or repair at no additional cost.
For extended warranty options, contact our support team at support@clapstoretoys.com.
Contact Us
For any queries or concerns, reach out to us at:
📧 Email: support@clapstoretoys.com
📍 Website: www.clapstoretoys.com
We are here to help and ensure you have a hassle-free shopping experience!
